The terms that apply when you order from Home2Love, including delivery, returns and trade accounts.
Last updated: 29 October 2026
home2love.co.uk is run by Home2Love (“Home2Love”, “we”, “us”) from 3 Lightbody Street, Liverpool L5 9UZ. Our showroom is open Monday to Saturday, 9am to 5pm. You can contact us at [email protected].
These terms apply to every order placed on this website. Please read them before you order. By placing an order you agree to them. If you buy as a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our products are sold as room packages. You choose each part of your room step by step in our room builders and add the whole room to your basket in one go. After you order we will email you to confirm we have received it. A contract is formed when we email to say your order has been dispatched. We may decline an order, for example if a product is out of stock, there is a pricing error or we cannot deliver to your address. If we do, we will tell you and refund anything you have paid.
Prices are in pounds sterling and include VAT at the current rate. Delivery is free on orders over £499. Below that, a pallet delivery charge of £65 plus VAT (£78) applies and is shown in your basket before you pay. You pay by card through our payment provider, Stripe. If we have made an obvious pricing error we will contact you before your order is dispatched and you can choose to continue at the correct price or cancel for a full refund.
Photos are a guide. Natural and fired materials such as stone, tiles and wood can vary in colour, shade and texture from photos and between production batches, and finishes can look different under different lighting. Please order everything you need for one room at the same time so it comes from the same batch. Fitting, removal of old fittings and any building work are not included unless we confirm otherwise in writing.
We deliver to addresses in the United Kingdom, with your whole order delivered together on one pallet. We will contact you to agree a delivery day. Delivery times we give are estimates. Pallet deliveries are made kerbside, so please make sure someone is available to receive the delivery and that there is safe access for the vehicle. Check your delivery before signing for it and tell us about any visible damage or missing items within 48 hours. Risk passes to you on delivery, and ownership passes to you once we have received payment in full. Please see our Delivery page for more detail.
If you are a consumer you may cancel your order within 14 days of receiving the goods without giving a reason. Tell us in writing at [email protected], then return the goods within 14 days of telling us. Goods must be unused, in a resaleable condition and in their original packaging. You pay the cost of returning goods unless they are faulty or not as described. We will refund the price of the goods and the standard delivery charge within 14 days of receiving them back. Items made or ordered specially for you cannot be returned unless they are faulty. Please see our Returns page for more detail.
If goods are faulty or not as described, contact us as soon as possible and before fitting them. Fitting a product is taken as acceptance of its condition and appearance. We will offer a repair, replacement or refund in line with your legal rights.
Trade accounts are for businesses that fit kitchens and bathrooms. Every application must confirm Public Liability Insurance of £2m or more, a Waste Carrier Licence and the relevant registrations (NICEIC, NAPIT or Gas Safe where needed), with documents uploaded as proof. We check every application and may decline, suspend or withdraw a trade account at any time, including if any document lapses or turns out to be wrong. Approved trade accounts pay 20% off our recommended retail price (RRP) while logged in, and can buy Trade Only Materials. Trade customers buying in the course of business are not consumers, so the consumer cancellation rights above do not apply to them; returns on trade orders are at our discretion.
Each approved trade account has a personal link and fitter code. A customer who orders through a fitter’s link, or enters a fitter’s code in our room builder, pays 20% off RRP on that order. Codes are for genuine customers of the fitter. A fitter cannot use their own link or code, and we may cancel a link or code that is misused.
The Home2Love Wallet is for approved trade accounts only. When a customer pays for an order placed through a fitter’s link or code, we add 15% of the price the customer paid for the products (including VAT, excluding delivery) to that fitter’s wallet. If the order is cancelled or refunded, that commission is taken back off the wallet. Money cannot be added to the wallet by customers or fitters. A fitter can spend their balance on their own orders on this website, or ask for it to be withdrawn from their account. Withdrawals come off the wallet when requested and are paid by bank transfer to the account the fitter gives us; if we cannot pay a withdrawal, the amount goes back on the wallet. Wallet balances do not earn interest and cannot be transferred to anyone else. We may correct any balance added in error, and we may close the wallet of a trade account that is withdrawn, paying out any balance that is due.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, for business losses (for consumers), or for the cost of fitting or removing products unless a product was faulty and the fault could not reasonably have been seen before fitting. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud.
Keep your password safe and tell us if you think someone else has used your account. We may suspend accounts that are misused.
We may update these terms from time to time; the version on the website when you order applies to that order. These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.
Home2Love, 3 Lightbody Street, Liverpool L5 9UZ. Email [email protected].