Ordered too much or changed your mind? Here is how to send back anything you no longer need from us.
If you bought as a consumer you can return unused goods within 14 days of delivery for a refund. Tell us first at [email protected] with your order number, then send the goods back within 14 days of telling us.
We cannot accept returns of opened or part boxes, cut or fitted products, opened adhesive, grout or other mixed materials, or items made or ordered specially for you, unless they are faulty.
You pay the cost of returning goods you have changed your mind about. Room packages arrive on a pallet, so please ask us for a collection quote if that is easier. If goods are faulty or not as described, we pay the return costs.
We refund to your original payment method within 14 days of receiving the goods back. If your order came through a fitter’s link or code, the fitter’s commission on the refunded amount is taken back from their wallet.
Please check your delivery when it arrives and tell us about any damage within 48 hours. Do not fit anything you think is faulty; contact us first and we will put it right.
Returns on trade account orders, including Trade Only Materials, are at our discretion. Please contact us before sending anything back.
Email [email protected], or visit us at 3 Lightbody Street, Liverpool L5 9UZ, Monday to Saturday, 9am to 5pm.